So you have decided you need a neon sign in order to increase your sales and bring in new business. Congratulations! You’ve made an excellent choice – one backed by years of results. Your next step is to find the best business to make your sign. Certainly, we at Fire House Signs, believe that we are the best sign maker anywhere. But we’d like to prove it to you by listing what we believe exemplifies a quality sign maker.
Provide you with time and information. It’s important for businesses to spend time with their customers. Many businesses will provide you with time, but only during the sales process. We don’t think this is right. We believe that businesses should freely provide you with their time before, during and after the sales process. We are happy to share our expertise on how to take care of your sign, protect it from breakage and how to best clean and maintain your sign.
Listen to you. Sign makers need to listen to your needs and understand your goals. This makes sure that you get the right product to meet your specific needs. After all, you know your goals and you understand your long-term business strategies. If a sign maker is not willing to invest their time in you, why would you invest your money with them?
Help with design. Sometimes the customer needs something a little unique. In this case, a good sign maker will have experts in sign design to help you figure out the best design for your unique needs.
Provide options. Even if you don’t have unique needs, you need to know that you have more than one option for your sign. We have standard signs with many different options. For example, perhaps you want something as simple as an OPEN sign. We have more than 50 different options for an OPEN sign. These include Spanish signs, signs with a coffee cup next to it, signs that flash, signs that have multi-colored lights and even one that show you’re open 24 hours.
Provide Novelty. Neon signs are meant to be fun and nostalgic. A good sign maker will provide novelty options which include channel letters, border tubing or outdoor signs in addition to the traditional indoor neon sign options.
Have a history. Quality sign makers have a history of satisfied customers. We will provide references and testimonials so that you can verify for yourself that you will be getting great service and a great product from a great sign maker.
Show quality workmanship. Neon signs are intended to last for many years. Quality sign makers not only have a great reputation for customer service, but a long list of customers who’s signs are still up and running even years after being made.
Provide warranties. We make a great product right here in the USA and we stand by our product. We believe in the quality of our manufacturing process enough that we provide a full one-year warranty against any defects or errors made by us on almost every purchase. And before you buy a product, we will provide more detailed information on this warranty and any exclusions or exceptions so you know what to expect.